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Shipping&Delivery
Shipping & Delivery
Free Shipping on Orders Over $39
Orders over $39 qualify for free shipping. For orders less than $39, a $5.99 shipping fee will be applied.
Delivery Time
- Standard Delivery: 5-10 business days.
- Note: The delivery time for pre-sale products depends on their arrival time.
Possible Delays
- International Shipping: Customs clearance and other international shipping regulations may cause delays.
- Unexpected Events: Extreme weather, natural disasters, or global events like the COVID-19 pandemic can disrupt supply chains and delay shipping.
Shipping Method
- Our logistics partner will choose the best carrier for delivering SexBodyShop products to ensure optimal service for our customers.
Multiple Items in One Order
- We strive to deliver all items in your order simultaneously. However, different shipping options may apply to different products, causing them to be shipped separately. You will receive a shipment notification email once each item has been dispatched.
Changing Delivery Address
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Once your order has been shipped, we cannot change the delivery address. You can cancel your order within 60 minutes of placing it and reorder with the correct details.
Note:
- If you cancel your order more than 1 hour after placing it, any applicable return shipping fees will be your responsibility.
- Providing an incorrect address that results in a lost or unrecoverable package means you bear the loss. SexBodyShop will not replace the order or issue a refund.
Received the Wrong Product?
- If you receive a different product than what you ordered, please contact customer support at support@sexbodyshop.com.
Contact Us
For any further questions or concerns about shipping and delivery, feel free to reach out to our customer support team at support@sexbodyshop.com.
Secure Payment
Payment Terms
At SexBodyShop, we aim to provide you with a seamless and secure payment experience. Please review the following payment terms to understand the options available to you and the conditions that apply.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Linked to Visa or MasterCard networks
- PayPal: Secure and fast payments via your PayPal account
- Other Payment Methods: Additional payment methods may be available at checkout
2. Payment Security
We prioritize the security of your payment information. All transactions are encrypted and processed through secure payment gateways. We do not store your credit card information on our servers in compliance with PCI-DSS standards.
3. Payment Processing
- Authorization: When you place an order, your payment method will be authorized for the total order amount. This authorization ensures that funds are available but does not charge your account.
- Charge: Your payment method will be charged when your order is confirmed and processed for shipment. For pre-sale items, your payment method will be charged at the time of purchase.
4. Currency
All transactions are processed in USD. If you are using an international payment method, your bank may apply currency conversion fees and exchange rates. Please check with your bank for details.
5. Payment Issues
If your payment is declined or fails, please ensure that:
- Your payment information is correct
- Your billing address matches the address on file with your bank
- Your bank or payment provider has not flagged the transaction for any reason
If you continue to experience issues, please contact your bank or our customer support team at support@sexbodyshop.com for assistance.
6. Refunds and Credits
Refunds will be issued to the original payment method used for the purchase. Please note the following:
- Processing Time: Refunds may take 5-10 business days to appear on your account, depending on your bank or payment provider.
- Partial Refunds: In cases where only part of your order is returned, we will refund the corresponding amount to your original payment method.
- Store Credits: At your request, refunds can be issued as store credits for future purchases.
7. Order Cancellation
You may cancel your order within 60 minutes of placing it by contacting our customer support team. After this window, we cannot guarantee cancellation as the order may already be processed for shipment.
- Cancellation by Customer: If you cancel your order more than 60 minutes after placing it, return shipping fees may apply.
- Cancellation by SexBodyShop: We reserve the right to cancel orders at our discretion. In such cases, you will be notified, and a full refund will be issued.
8. Disputes and Chargebacks
If you have any issues with your order, please contact our customer support team before initiating a chargeback with your bank or payment provider. We aim to resolve any issues promptly and to your satisfaction.
- Dispute Resolution: We encourage you to work with us directly to resolve any disputes.
- Chargebacks: Unresolved disputes that result in a chargeback may lead to your account being flagged and restricted from future purchases.
9. Contact Information
For any questions or concerns regarding our payment terms, please contact us:
- Email: support@sexbodyshop.com
- Customer Support: Available Monday to Friday, 9 AM to 5 PM (PST)
We strive to provide you with a secure and hassle-free shopping experience. Thank you for choosing SexBodyShop.
